At Gazelle Skateshop, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can assist you.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through our website.

1. ELIGIBILITY FOR RETURNS

A return or exchange may be accepted if:

  • You received the wrong product or wrong size.
  • The product arrived damaged or defective.
  • The product does not match the product ordered.
  • The product has a manufacturing defect.

To be eligible, the item must generally be:

  • Unused and in its original condition.
  • In the original packaging, where applicable.
  • Complete with all original accessories, tags, labels, and documentation.
  • Accompanied by proof of purchase or order information.

2. NON-RETURNABLE ITEMS

For hygiene, safety, and product-condition reasons, certain items may not be eligible for return or exchange once used or opened.

This may include:

  • Used skateboard decks
  • Used trucks
  • Used wheels
  • Used bearings
  • Used grip tape
  • Used skate shoes
  • Worn apparel
  • Personal-use or hygiene-related items
  • Customised or personalised products
  • Clearance or final-sale items, unless the item is defective or incorrect

Products that have been installed, ridden, modified, damaged, washed, or altered by the customer may not be accepted for return.

3. RETURN PERIOD

Customers must contact Gazelle Skateshop within 7 days of receiving the order if they wish to request a return or exchange.

Requests made after this period may not be accepted unless required under applicable law.

4. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or incorrect, please contact us before using the product.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

We may request additional information or photographs to assess the issue.

If the issue is confirmed to be our responsibility, Gazelle Skateshop may provide a replacement, exchange, repair, store credit, or refund, depending on the circumstances and product availability.

5. CHANGE OF MIND

Returns due to a change of mind, incorrect selection, or personal preference may be accepted at the discretion of Gazelle Skateshop.

If approved, the customer may be responsible for the return shipping costs.

The product must be unused, undamaged, and in its original saleable condition.

6. SIZE EXCHANGES

For apparel and footwear, size exchanges may be requested within the applicable return period.

The requested replacement size is subject to availability.

Customers are responsible for ensuring that the product is returned in its original condition.

For hygiene reasons, items that have been worn, washed, damaged, or altered may not be eligible for exchange.

7. RETURN SHIPPING COSTS

If the return is due to an incorrect, damaged, or defective item caused by Gazelle Skateshop, we may cover reasonable return shipping costs.

For returns caused by customer preference, incorrect selection, or change of mind, the customer may be responsible for return shipping costs.

8. REFUND PROCESS

Once the returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will generally be made using the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment gateway, bank, or financial institution involved.

Shipping fees may be non-refundable unless the return is due to an error, defect, or other circumstance for which Gazelle Skateshop is responsible.

9. REFUND FOR OUT-OF-STOCK PRODUCTS

If an item becomes unavailable after an order has been placed and payment has been successfully received, Gazelle Skateshop may offer:

  • A replacement product
  • Store credit
  • A full refund for the unavailable item

If a suitable replacement cannot be provided, the customer will be entitled to a refund for the affected item.

10. SALE & CLEARANCE ITEMS

Sale, promotional, clearance, or final-sale products may have different return or exchange conditions.

Unless otherwise stated, final-sale items are not eligible for return or exchange except where the product is defective, damaged, incorrect, or where otherwise required by applicable law.

11. WARRANTY & MANUFACTURER DEFECTS

Certain products may be covered by a manufacturer's warranty.

Warranty claims may be subject to the respective manufacturer's terms and conditions.

Gazelle Skateshop may assist customers with submitting eligible warranty claims to the relevant brand or distributor.

Normal wear and tear, misuse, accidents, improper installation, modifications, or damage caused by the customer may not be covered under warranty.

12. HOW TO REQUEST A RETURN

To request a return, please contact Gazelle Skateshop through:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Please include your:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos or videos, where applicable

Please do not send any product back without receiving return instructions from Gazelle Skateshop.

13. INSPECTION OF RETURNED ITEMS

All returned products are subject to inspection.

Gazelle Skateshop reserves the right to reject a return or refund request if the product does not meet the conditions stated in this policy.

14. POLICY CHANGES

Gazelle Skateshop reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated date.

15. CONTACT US

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Gazelle Skateshop
Malaysia
Email: gazelleskateshop@gmail.com
WhatsApp: +60125916246

Thank you for choosing Gazelle Skateshop.