At Gazelle Skateshop, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Gazelle Skateshop.

1. INFORMATION WE COLLECT

We may collect personal information that you provide to us when you:

  • Create an account on our website
  • Place an order
  • Make a payment
  • Contact our customer service
  • Subscribe to our newsletter or promotional communications
  • Participate in promotions, contests, or events
  • Interact with us through social media or other communication channels

Depending on how you interact with us, the information we may collect includes:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone or WhatsApp number
  • Order and purchase information
  • Payment and transaction information
  • Account login information
  • Communication and customer service records

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for purposes including:

  • Processing and fulfilling your orders
  • Processing payments
  • Arranging delivery of products
  • Providing customer support
  • Communicating with you about your orders
  • Managing your customer account
  • Sending updates, promotions, and marketing communications where permitted
  • Improving our website, products, and services
  • Preventing fraud, abuse, and unauthorised activities
  • Maintaining the security of our website
  • Complying with applicable legal and regulatory requirements

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

Gazelle Skateshop does not intend to store your complete credit or debit card details on our own systems where payment processing is handled by a third-party payment provider.

Payment information is processed according to the privacy and security practices of the relevant payment service provider.

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and advertising where applicable

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

5. SHARING OF PERSONAL INFORMATION

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

  • Payment gateway providers
  • Courier and delivery companies
  • Website and hosting providers
  • E-commerce and technology service providers
  • Marketing and analytics service providers
  • Professional advisers or service providers where necessary

These parties may only receive information necessary to provide their services or perform legitimate business functions.

We may also disclose information where required or permitted by applicable Malaysian law.

6. MARKETING COMMUNICATIONS

With your consent or where otherwise permitted by applicable law, we may send you information about:

  • New products
  • New arrivals
  • Promotions and discounts
  • Events
  • Skateboarding-related content
  • Gazelle Skateshop updates

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

7. DATA SECURITY

We take reasonable steps to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymise it where appropriate.

9. YOUR PRIVACY RIGHTS

Subject to applicable Malaysian laws, you may have rights to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain uses of your information
  • Opt out of certain marketing communications
  • Ask questions about how your personal information is being used

Requests can be made by contacting Gazelle Skateshop using the contact details below.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Gazelle Skateshop is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take reasonable steps to address the situation.

12. CHANGES TO THIS PRIVACY POLICY

Gazelle Skateshop may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any changes will be posted on this page together with the updated date.

We encourage you to review this Privacy Policy periodically.

13. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Gazelle Skateshop
Malaysia
Email: gazelleskateshop@gmail.com
WhatsApp: +60125916246

We appreciate your trust and are committed to handling your personal information responsibly.